Last Updated: December 6, 2025
Elite Mavens Consulting is committed to delivering exceptional marketing automation services that drive real results for your business. This Refund Policy explains our guarantee and the terms under which refunds are issued.
We stand behind the quality and effectiveness of our services. Here's our promise:
If your new system doesn't book at least one qualified appointment within 30 days of launch, we'll refund your setup fee.
The guarantee applies to the initial setup fee only
The 30-day period begins on the day your system goes live (not the contract signing date)
A "qualified appointment" is defined as a scheduled meeting with a legitimate prospect interested in your services
The system must be used as designed and configured according to our recommendations
Monthly management fees (these cover ongoing service and are non-refundable)
Setup fees after 30 days from launch
Situations where the client has not followed implementation guidelines
Appointments that were booked but later canceled by the prospect
To be eligible for a refund under our guarantee, you must:
Use the System: Actively use the system as configured and recommended
Provide Access: Give us reasonable access to verify performance and troubleshoot if needed
Follow Guidelines: Implement our recommendations for lead generation and follow-up
Timely Request: Submit your refund request within 35 days of system launch (allowing 5 days after the 30-day guarantee period)
Good Faith: Not have violated our Terms of Service or engaged in fraudulent activity
Monthly management fees are billed on the 1st of each month
These fees cover ongoing maintenance, optimization, support, and platform costs
No refunds are issued for partial months of service
You may cancel your monthly subscription at any time
Cancellation must be submitted in writing to [email protected]
Cancellation takes effect at the end of the current billing period
You will continue to have access to services through the end of your paid period
No refunds will be issued for the current month's payment
The following are non-refundable under all circumstances:
Setup fees after work has commenced (except under our 30-day guarantee)
Monthly management fees for any billing period
Third-party costs including but not limited to:
GoHighLevel platform fees
Phone number costs
SMS/email messaging credits
Domain registration
Any other third-party service fees
Custom development work beyond standard service packages
Training or consulting sessions that have been delivered
To request a refund under our guarantee:
Step 1: Email us at [email protected] with:
Your account information
Invoice number for the setup fee
Date your system went live
Brief explanation of the issue
Any relevant data or screenshots showing system performance
Step 2: We will review your request within 3-5 business days
Step 3: If approved, refunds will be processed within 5-7 business days to the original payment method
Step 4: You will receive an email confirmation once the refund has been processed
Once a refund is approved:
Credit Card/Debit Card: 5-10 business days (depending on your bank)
Bank Transfer: 3-7 business days
Other Payment Methods: As specified by the payment processor
Please note that we process refunds immediately upon approval, but your financial institution may take additional time to post the credit to your account.
We strongly encourage you to contact us at [email protected] before initiating a chargeback or payment dispute. We are committed to resolving issues fairly and promptly.
If you file a chargeback or payment dispute:
Your account will be immediately suspended
We reserve the right to terminate your service agreement
You may be responsible for chargeback fees and legal costs if the dispute is found to be without merit
We may report fraudulent chargebacks to relevant authorities
We understand that unique situations may arise. If you believe you have circumstances that warrant consideration outside of this policy:
Contact us at [email protected]
Provide detailed explanation of your situation
Include any relevant documentation
We will review your request on a case-by-case basis and respond within 5 business days. Any exceptions to this policy must be approved in writing by Elite Mavens Consulting management.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. However, any changes will not affect refund requests submitted before the modification date.
The "Last Updated" date at the top of this page indicates when this policy was last revised.
If you have questions about this Refund Policy or need to request a refund, please contact us:
Elite Mavens Consulting
3400 W Stonegate Blvd
Arlington Heights, IL 60005
Email: [email protected]
Phone: (347) 536-2898
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM CST
We typically respond to refund inquiries within 1 business day.
Quick Reference:
✅ Setup fee refunded if no qualified appointment in 30 days
✅ Request refund within 35 days of system launch
❌ No refunds on monthly management fees
❌ No refunds for partial months
⏱️ Refunds processed within 5-7 business days
📧 Contact: [email protected]
By using our services, you acknowledge that you have read and understood this Refund Policy.